"I have a thing that doesn't work. I think it is because the light is broken."

A service request that makes me count to 25 before responding.

Customer. I have a big problem you have to save me now call me this is urgent.
I call. No reply. I leave a voice message and I send an email about trying to help them.
Called again 5 minutes later.

This is half an hour ago. Still no response. Because urgent, you know.

Halfway through February a few bigwigs decided on needing a secure environment we've never set up before.

Today I get the request to set it up, and can it be ready by the end of this week.

I have my doubts...

Hey, supplier. Your systems are acting very strangely today. Can I restart the machines?

Supplier: Well, ehm, maybe better not?

(That gives you confidence, right, if they don't feel safe about their stuff being restarted.)

Do you think #Microsoft knows that their initial login screen is unnervingly sensual and, are just kind of okay with that?
#computers
#windows11
#itsupport
#safeforworkbutshouldntbe

Awesome security.
Client uses 1password, with MFA tokens in 1password.
Client protects 1password with MFA also.
And puts the MFA code for that... in 1password...

Open source edtech, while potentially inexpensive and high quality, can be delayed by installation, configuration, and thorough testing by IT staff. #edtechchallenges #ITsupport

I just finished a BIOS update on a company computer and it came back with a screaming noise that was unnervingly like the sheep screaming from "The Silence of the Lambs".

#ITSupport
#TechSupport
#Computers
#WeirdIT

Schnell mal eben vier Notebooks unter die Leute bringen und ein paar Anpassungen vornehmen. Mal eben.... Aber gut, dafür sind wir IT'ler ja da. ;)
#IT #itsupport #Wirhelfengerne

Ich wurde neulich nicht gefragt, was ich so beruflich mache.
Ich sag's euch trotzdem.

Ich bekomme Geld dafür, Menschen glücklich zu machen.

So - jetzt wisst ihr es!

Nearly 20 Years Later, This Still Makes Me Laugh:

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Me to Chamber of Commerce (CoC): the login link for a customer isn't working. Is something wrong?

CoC: Can you send us their login info?

Me: shared login info (securely)

CoC: the login info works.

Me: That... was... not... the... question...

If you are in a meeting with less than 5 minutes left and the host asks. "Anyone else have any questions or comments?"

Shut your fucking mouth and let me out of this hellscape.

#itsupport
#corporate

Me to customer: Open this program, click TOOLS, click ADMINISTRATION, click REPORT and please send me a screenshot.

User: sends 13MB photograph of the error we're trying to fix, with text "When we try to print, we still get this error message."

Well of course I have to change my password because it has 'expired' on some security vendors site, because of course they have managed to entirely miss the memo about expiring passwords.

Still, they're only security vendors so...

New devices from Apple and Samsung and an AI phone #Apple #iPad #AI #Samsung #GalaxySmartphone #MWC #AIphone #KIphone #DeutscheTelekom #Telekom #ITSupport #ITNews

New devices from Apple and Samsung and an AI phone

New devices from Apple and Samsung and an AI phone #Apple #iPad #AI #Samsung #GalaxySmartphone #MWC #AIphone #KIphone #DeutscheTelekom #Telekom #ITSupport #ITNews

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